Isuzu Philippines Corporation (IPC) recently held a virtual awarding ceremony for the Isuzu Service Skills Olympics (ISSO). Now in its 17th year, the ISSO is the annual service skills and knowledge competition of IPC where Isuzu dealerships nationwide compete against each other for the top honors. Since the pandemic started, IPC has been holding the competition virtually, remotely assessing the skills of their dealer aftersales representatives covering three categories – namely Parts Staff, Service Advisor, and Service Technician.
“The annual ISSO competition is a showcase of the exceptional skills and knowledge of our aftersales representatives nationwide. Isuzu Philippines takes pride in the Filipino talent as we continue to receive Isuzu Motors Limited’s Triple Star Award for Distributor & Dealer Aftersales, their dedication and resilience even in the current situation are truly commendable. Every year, this competition highlights that the quality of service our dealer network provides to our customers nationwide is at par with the global standards,” said IPC President Noboru Murakami.
After grueling 4-day online skills and knowledge testing from June 7 to 10, Isuzu’s lone dealership in MIMAROPA, Isuzu Calapan, topped the rankings and was awarded this year’s Dealer Grand Champion, besting 26 other dealerships who joined the competition.
“We are very happy to receive this award. Our dealership is constantly trying to improve our skills with the help and assistance of IPC so that we can continue to provide excellent aftersales service to our customers in the region,” said Isuzu Calapan President, Daniel Uy.
For the Parts Staff category, participants were tested on their understanding and correct identification of Isuzu parts products using a web-based parts search system.
The Parts Staff category winners were:
- Alkaid Dellomes (Isuzu Pangasinan) – Champion
- Jayson Gadon (Isuzu Calapan) – 1st Runner Up
- John Kenneth Bassierto (Isuzu Makati) – 2nd Runner Up
In the Service Advisor category, the competitors were tested on their correct interpretation and understanding of Isuzu Health Report data as well as the ongoing aftersales programs and initiatives.
The Service Advisor category winners were:
- Ronio de Roxas (Isuzu Calapan) – Champion
- Lidden Pating (Isuzu Pampanga) – 1st Runner Up
- Jonel Barrientos (Isuzu Iloilo) – 2nd Runner Up
Last but not the least was the Service Technician category where participants were assessed on their technical skills, which include accurate and effective inspection and diagnosis for vehicle troubleshooting and servicing,
The Service Technician category winners were:
- Vicente Collantes & Reynaldo Gepulle (Isuzu Alabang) – Champion
- Jefferson Fajardo & Jodel Amistoso (Isuzu Cabanatuan) – 1st Runner Up
- Arjay Ang-angan & Helbert Ruiz (Isuzu Pasig) – 2nd Runner Up
The winners of the Service Technician category will get a chance to represent IPC at the I-1 Grand Prix Isuzu World Technical Competition to be held in November, which will be participated in by Isuzu distributors worldwide.
Visit Isuzu Philippines’ promo page to get the latest offers on Isuzu aftersales or check out their owner’s guide to learn more about the standard of expert care given to Isuzu vehicles nationwide.