To cope with the changing times, AC Motors, the automotive and motorcycle arm of AC Industrials, the industrial technology unit of Ayala Corporation, recently launched their online helpdesk for the six AC Motors’ brands: Honda, Isuzu, Volkswagen, KTM, Kia, and Maxus.
Meet the Master Mechanics, a pool of around 40 veteran aftersales managers and advisors who provide free customer-centric, one-stop aftersales consultation service for AC Motors' customers. The service is available to answer customers’ concerns and queries 7 days a week, from 7 a.m. to 7 p.m., and is accessible via e-mail, Facebook, and mobile SMS platforms.
Consultation services cover the following general concerns:
- Vehicle care (including but not limited to battery maintenance, proper vehicle storage)
- Do-it-yourself maintenance advisory
- Basic warranty policies
- Inquiries on car and motorcycle features
- Dealer information and services
- Product and brand-specific questions
- Guided basic checks
Aside from preventing unnecessary trips to the dealerships, the Master Mechanics platforms can also make the unavoidable trips more efficient. All needed processes can be prearranged, to make the actual face-to-face visit faster. In the event of emergencies, the Master Mechanics advisors can also help facilitate between customers and emergency responders, such as towing services and hospitals.