Adobo Magazine recently organized a panel discussion for Google Marketing Live where industry leaders shared their insights on how Google is helping marketers in the Philippines drive effectiveness and win consumer trust in the digital age.
Digs Dimagiba, Chief Marketing Officer of Metrobank and President of the Internet and Mobile Marketing Association of the Philippines (IMMAP); Crisela Cervantes, Head of Marketing Communications at Globe; Dennis Perez, Integrated Marketing and Commerce Lead at Unilever Beauty and Wellbeing Southeast Asia; and Cat de Leon-Vinuya, General Manager of Spark Foundry cited concrete examples of how Google and its products converted into actual results for their respected companies.
Trust as the most important currency
IMMAP President Digs Dimagiba believes that in the era of data-driven marketing, trust is the most important currency. He said that consumers are now “more conscious about who they’re going to trust” with their information, and this is why getting this trust and providing consumers with transparency on how their data is being used should be at the forefront of any marketing campaign or product push.
“[We need to] go back to the fundamentals and respecting and treating the customer as an equal partner. In order to do great business and grow the industry, we need to create an ecosystem of trust…[with] privacy as the most important currency,” he said.
Dimagiba’s statement is aligned with Google’s principles as trust is the heart of Google’s innovations. At the main Google Marketing Live online event, Scott Beaumont, President of Google Asia Pacific, said, “Even the most successful brands can only succeed when their customers trust them. And trust has to be earned. “[At Google] we want to work with you to create privacy-safe digital marketing strategies, anchored in insights from your first-party data, given with people’s consent. Tools like Google Analytics for Firebase–our apps measurement solution–enable you to access those insights while upholding user privacy. They free you to focus on your unique strategic value — without worrying about the tactics. This is how we achieve responsible growth together.”
(L to R) Founder, President and Editor-in-Chief of adobo Magazine Angel Guerrero with Metrobank Chief Marketing Officer and Internet and Mobile Marketing Association of the Philippines (IMMAP) President Digs Dimagiba.
Optimizing audiences with the right tools
With so much data available, the challenge for marketers now is how to make use of it “in a meaningful way for our business,” according to Crisela Cervantes of Globe. She shared that during its recent broadband campaign, Globe used Google’s Performance Max which allowed them to find more leads effectively and brought down their cost-per-lead by 48%.
“Prior to this campaign, we relied heavily on existing targeting, which is more on interest and demographics. Using Performance Max, we found that we can really be more efficient if you leverage your first-party audience signals right,” she added. “The opportunities are endless when it comes to data-driven marketing.”
Similarly, personal care brand Dove embarked on a marketing campaign for its hair care line that used the data that they already had about their market and activated it on a larger scale.
Through Google’s Code-optimized Designer Audiences (CODA), Dove was able to access insights and segmented data from Google that, when combined with data the brand already had, was able to “unlock amazing results.” One of the biggest discoveries was the correlation between Dove buyers and those who buy air conditioners. This led Dove to target those searching for air conditioners to push their hair care products.
“When we did it…we were able to get around 70% higher [numbers] on both brand equity and sales,” said Dennis Perez, the Integrated Marketing and Commerce Lead at Unilever Beauty and Wellbeing Southeast Asia. “Through CODA, we were able to reach double the size versus how we used to do broad-scale marketing. This shows that proper partnership is about understanding what data you have or what solutions you have. It’s all about combining data-driven marketing without sacrificing trust and privacy.”
Using YouTube to drive reach
Beyond using existing data, marketers also need to find a healthy mix of channels that will be able to reach their target audiences.
“It’s no secret that TV viewership is actually dipping even before the pandemic. In some audience segments to date, online has far surpassed TV consumption, more so in the last 24 months,” said Cat de Leon-Vinuya, General Manager of media agency Spark Foundry. “The younger audience is starting to get more and more elusive from the traditional channels, therefore TV may not necessarily be the right mix when it comes to trying to reach this audience. Hence, the scale now has to be tipped to explore different channels such as YouTube as a way for us to do incremental reach.”
With people consuming videos on multiple screens–all at the same time–video platforms such as YouTube bring in value when it comes to assisting TV campaigns as a mode of discovery, a means to educate, or put out more information about the product.
For the variety of brands handled by Spark Foundry that are trying to tap into the 18-25 years old age group, YouTube is always considered as part of their marketing mix. By doing so, they are able to effectively extract 50% incremental reach.
Adobo Magazine‘s panel discussion was part of the Google Marketing Live 2022, Google’s annual event that showcases what’s new with the brand, as well as developments with its products and services, and how they can help brands use available data.
The entire panel discussion is now available to watch on Adobo Magazine’s YouTube channel.